Topics from the 'Troubleshooting' category:
News feed for this listing:  How do I send our support log files and database to i-lign?
Occasionally, the i-lign support team will need files from your i-lign installation to help diagnose a problem you might be having. Last edited by Susan from i-lign on Wed, 2010-01-06 15:52.
Importing XML file problems
Schedules that are exported to XML and then re-imported without saving them in MS Project will not be imported correctly. Last edited by Susan from i-lign on Tue, 2009-12-22 16:50.
Troubleshooting the Gantt Chart
When you click Gantt in i-lign, the Gantt chart should appear. If you cannot see the i-lign Gantt chart, use this table to troubleshoot the reason. If none of this helps, please contact your organisation's i-lign Co-ordinator. Last edited by Susan from i-lign on Mon, 2010-02-15 10:33.
Opening a link to a file closes i-lign
Say you're using i-lign's Documents feature and an Internet Explorer Browser. If i-lign closes when you open a link to file, then the document is being opened in the browser rather than a new window. Last edited by Susan from i-lign on Mon, 2008-12-08 13:25.
Clearing your Java cache
If the Gantt chart does not work properly, try clearing your Java cache. Last edited by Elaine on Thu, 2007-03-08 08:52.
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